COVID-19 Update from MaxSold - Tuesday, August 8, 2022

To our partners, sellers, bidders, and communities we serve: Over the past two years, we have asked you to make a number of changes to the way you experience the MaxSold process due to COVID.  

We THANK YOU for your support and ask you to continue practicing safe protocols while on site.  With the changing regulations in the areas we serve, we are adjusting our requirements to be in line with the requirements in place locally.

At this time, we ask that our customers understand the following requirements to continue to offer a safe operation at all MaxSold auction locations:

  • MaxSold adheres to regional health guidelines with regard to masking and health and safety requirements moving forward  
  • Masks are mandatory for all buyers and sellers if local rules require. If not then masks will no longer be mandatory for Buyers & Sellers
  • All MaxSold team members will continue to wear masks at all locations regardless of the local requirements, for the health and safety of our clients and staff.

To continue to provide outstanding service on-site at a MaxSold Auction please understand the following:

1. Before attending a MaxSold event, if you have been exposed or tested positive for COVID, please follow CDC (U.S.)/PHAC (Canada) guidelines. This applies to Buyers, Sellers, and Auction Team Members.

2. After auction closing, winning bidders will sign-up for a specific pickup time slot (see Invoice) within the published pickup window to support social distancing and greatly reduce wait times. 

  • Note: Buyers not selecting a time slot within 24 hours of auction closing will be assigned a time slot by our system. 
  • Arriving outside scheduled time slots may result in longer wait times for safe access.

3. Pickup policies for buyers still include the following:

Catalog descriptions take precedence over photos (i.e. not all visible items in the lot images belong to that lot). Check the description and/or speak with the pickup team to clarify which item(s) you have purchased.

  • Unless stated otherwise in the description, buyers must remove their entire lot(s) as leaving items behind may result in a suspension of bidding privileges.  
  • Check the description and/or speak with the pickup team to clarify which item(s) you have purchased.
  • Inspect your items before you leave the pickup site and discuss issues (if any) with the onsite team/seller. By departing from the site (without bringing up any issues transparently while on-site) you agree that you have all your items and that you are satisfied with them.
  • Restrooms are not available for public use at pickup locations so plan accordingly.
  • Any business unrelated to the MaxSold pickup must be conducted in another location and/or outside the pickup time.

Our MaxSold Auction team members will continue to wear masks on-site, in line with our core value of Commitment to Customers.  

Thank you for your continued support and attention in this matter. 

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